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          1. Product Support

            Product Support site

            For Product support, please connect to https://supportportal.gemalto.com.

            What has changed

            On top of offering the usual driver download and knowledge base pages, the new website allows customers with a support contract to log in, open cases, return products, download new versions, etc.

            The Support Portal gathers a much wider variety of products which have been sorted by business line (Authentication, Digital banking, Encryption, Hardware Security Modules, High Speed Encryption and Software Monetization). 

            The most visited pages on the Support Website and product catalog are accessible below. For support of products not listed here, please search directly on https://supportportal.gemalto.com. For smart card and mult-factor authentication products, please look on our dedicated SafeNet web site.

            Popular product shortcuts


            PC Link Readers

            Including: IDBridge CT30 (legacy name: PC USB TR and PC TWIN)

            Product Information

            Technical support

            IDBridge CT40 (legacy name = PC USB SL) Technical support
            IDBridge CT510 (legacy name = PC Express) Technical support
            Ezio Shield Pro Technical support
            IDBridge CT700/710 (legacy name = PC Pinpad) Technical support
            IDBridge K30 / IDBridge K50 (legacy name: USB Shell Token v2 and v3 - GemPC Key)

            Product information

            Technical support

            IDGo 800 Mobile SDK v3.1.0 - Android

            Technical support

            IDGo 800 Mobile SDK v2.1.1 - iOS

            Technical support

            SafeNet Reader CT1100 Technical support
            SafeNet Reader K1100 Technical support


            If you have any support questions feel free to go to our Contact Us page.